Technical Engineer

Location : Remote

Job Type : Internal Direct

Hours : Full Time

Travel : Yes

Relocation : No

Job Industry : Computer Software

Job Description :

The Technical Engineer position focuses on utilizing technical and project management skills to work independently and on teams to configure, install, and upgrade servers and peripheral devices that run and support MEDHOST solutions to meet Customer technical needs.

• Works directly with Customers during the installation and configuration of servers and peripheral devices
• Oversees and/or performs hardware and software upgrades
• Educates and trains the Customer on server/hardware maintenance as part of the implementation process
• Analyze issues to identify permanent solutions, user training needs and ideas to eliminate business interruptions
• Refresh current knowledge base documents as technology changes as well as create new documents as issues arise that do not have an existing KB entry
• Responsible for managing all technical phases of the project across multiple active project assignments to meet project timelines
• Responsible for managing the relationship and expectations of the customer for a mutually beneficial outcome
• Responsible for item tracking monitoring, reporting, and notification to project team of problems or changes in scope associated with a project.
• Serves as MEDHOST point of contact for customer during technical implementation
• Distribute documentation and explain installation procedures to customers and third party vendors
• Monitor customer satisfaction during implementation project
• Create and communicate regular status reports as required
• Collaborate with other Technical Engineers, Project Management, Product Development and Customer Support departments to support client needs

Administrative Duties:
• Accurately enters and submits time by the required departmental deadlines
• Books travel in adherence to the company travel policy
• Maintain and update the Implementation Methodology and other department documentation
• Maintains documentation regarding Customer interaction
• Provides Pre and Post-Sales Support to MEDHOST Sales team for MEDHOST technical products
• Provide training in areas of expertise and support for training documents necessary to assist clients as required
• Maintains in-depth knowledge of the MEDHOST core products
• Attend and participate in team and departmental meetings
• Maintain application & industry knowledge through self-study and by attending training classes
• Responds to email and phone communications in a timely fashion
• All other duties and responsibilities as assigned

Required Qualifications :

Knowledge, Skills and Abilities:
• Must be willing to travel up to 75%
• Ability to work nights and weekends if a project dictates
• Has a minimum of 3 years of IT experience with a background in technical installations
• Working knowledge of Windows at the application, OS and network-level
• Required skills include IBM (System i) servers, Red Hat Linux, SSL Certificates, Windows Desktops, Windows Servers, Microsoft Word, Active Directory, Citrix/Terminal Servers, Virtualization, MIMIX replication software, printer and scanner troubleshooting
• Ability to think logically for interpreting, analyzing, and discussing end user needs to evaluate appropriate options and identify solutions
• Ability to work and communicate with clients, third party system vendors and other departments in an effective and positive manner
• A level of professionalism and diplomacy that will serve to build and maintain those relationships through the course of the implementation project and beyond
• Skills to develop relationships with clients that will instill confidence in the implementation methodology and trust in the implementation teams that are assigned to those projects
• Excellent interpersonal skills that include the ability to effectively communicate verbally and in writing
• Strong ability to organize, prioritize, make decisions and work independently
• Strong penchant for creating written documentation to support decisions
• Resourcefulness and ability to take the initiative in development and completion of work projects
• Must possess and have proven problem resolution skills
• Must be flexible and work with a high level of initiative
• Must be detail oriented, organized, and have the ability to multi-task
• Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives
• Ability to retain and protect confidential material
• Ability to work in a cross-functional environment

Training and Experience:
• Bachelors or Associates degree in Business, Information Science, Computer Science Software, or other relevant combination of training and experience
• 2-4 years of experience with IBM System i
• Experience or understanding of LAN’s, WAN’s, VPN’s
• Working knowledge of MEDHOST Enterprise Software/applications preferred
• Hospital Operations and/or Healthcare IT experience desired
• Strong computer skills in all Microsoft Office applications (i.e., Word, Excel, PowerPoint, etc.)
• Experience training or teaching clients to use software or technical product

**Up to 75% travel