Receptionist
Location :
Franklin, TN
Job Type :
Direct
Hours :
Full Time
Travel :
No
Relocation :
No
Job Industry :
Computer Software
Job Description :
Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients, and customers.
• Answer multi-line phone system with a consistent and professional greeting;
• Screen and direct calls appropriately;
• Take and relay messages;
• Provide information to callers;
• Greet persons entering organization;
• Issue visitor and vendor badges and direct persons to correct destination;
• Deal with queries from the public and customers;
• Ensure knowledge of staff movements in and out of the organization;
• Monitor visitor access and maintain security awareness;
• Provide general administrative and clerical support;
• Prepare correspondence and documents,
• Assist with sorting mail and deliveries;
• Schedule appointments;
• Responsible for facility conference rooms availability and schedules;
• Maintain appointment diary either manually or electronically;
• Organize conference and meeting room bookings;
• Co-ordinate meetings and organize catering;
• Monitor and maintain front reception office equipment;
• Control inventory relevant to reception area;
• Ensure the professional image and maintain the reception area;
• Update communication logs and coordinate vendor services;
• Instruct employees how to schedule conference rooms for staff meetings;
• Notification of incoming mail and shipments throughout the company; ensure packages are delivered;
• Help with special projects as needed.
Required Qualifications :
• 3-5 years of experience in receptionist position;
• 5+ years of answering busy phones;
• Must be well-organized and able to work under deadlines;
• 5+years plus customer service experience;
• Good interpersonal skills that include the ability to effectively communicate in both writing and verbally;
• Excellent written and verbal communication skills;
• Must be detail-oriented, organized and have the ability to multi-task;
• Ability to demonstrate supportive relationships with peers, customers, partners, and corporate executives;
• Ability to retain and protect confidential material;
• Strong computer skills in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook;
• Excellent written, proofreading, and verbal communication skills;
• Must be detail oriented, organized, and have the ability to multi-task;
• Must be flexible with a “can do” attitude and have the ability to remain professional under high pressure situations.
